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Generative AI and Large Language Models
Generative AI and Large Language Models
Octovox Switchboard leverages generative AI to create advanced voice agents that engage in real-time conversations with callers on behalf of human agents. These AI agents can resolve most issues independently while human agents oversee multiple conversations, maintain quality control, and guide the AI to ensure precise responses.
Flexible Integration with Leading Language Models
Octovox AI voice agents are compatible with various Large Language Models (LLMs), including public models like ChatGPT and Claude AI, or privately deployed models within your organization. This flexibility allows you to prioritize data privacy and performance based on your needs.
Public Models with Privacy Protection: When using public models, Octovox ensures your data remains secure by employing a Retrieval-Augmented Generation (RAG) architecture.
Private Models for Complete Control: For private LLM instances, our team can collaborate with your chosen AI implementation partner or handle the deployment and management entirely. The level of involvement is tailored to your preferences, giving you full control over the process.
Why Choose Octovox?
Whether you need a fully managed solution or enhancement to your existing systems, Octovox Swiempowers your team to deliver exceptional customer experiences through innovative AI technology.
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