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In the security monitoring industry, timely and accurate communication is paramount. Octovox offers an AI technology that empowers your call centre agents to take and place more calls and handle more tasks. It automates routine tasks, enabling your team to focus on important operational matters.
Octovox is designed as an add-on, not a replacement, integrating with your existing telephony and call centre systems to enhance operational efficiency, including reducing the size of the existing call centre and therefore operational cost, but at the same time improving customer satisfaction.
Key features include:
Alarm Notifications: AI will promptly inform customers of alarm events and record their instructions regarding patrol dispatches, ensuring swift and appropriate responses.
Account Management: AI will handle routine account updates, such as contact information changes, reducing administrative burden on your staff.
Customer Inquiries: AI can address common questions and concerns, providing immediate assistance and freeing your agents to manage more complex issues
Human Oversight: Octovox ensures every AI interaction is backed by human control, with agents supervising through the switchboard for optimal accuracy and customer satisfaction.
By integrating Octovox into your operations, you can reduce response times, streamline processes and deliver exceptional service to your clients. This leads to reduction in operating costs and improved customer service.
As a New Zealand-based company, we are dedicated to supporting Kiwi waste management sector.
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