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Octovox AI agent streamlines routine processes, freeing your call centre team to concentrate on high-value insurance and operational issues.
Designed as an add-on, not a replacement, Octovox integrates with your existing telephony and call centre system.
Use it to enhance operational efficiency, including reducing the size of the existing call centre and therefore operational cost. Better efficiency and availability will improve outcomes for customer, increase satisfaction and loyalty.
Key features include:
Managing Inbound Claims and Policy Enquiries: The AI solution can lodge new claims, update existing claims or policy details, capture specific requirements, and coordinate follow-ups to ensure timely resolution.
Account Management: AI can handle routine account updates, such as contact information changes, billing inquiries reducing administrative burden on your staff.
Customer Inquiries: AI can address common questions and concerns of your potential customers, providing immediate assistance and freeing your agents to manage more complex issues.
Human Oversight: Octovox ensures every AI interaction is backed by human control, with agents supervising through the switchboard for optimal accuracy and customer satisfaction.
By integrating Octovox into your operations, you set your business up for either growth or the ability to withstand economic uncertainty.
As a New Zealand-based company, we are dedicated to supporting Kiwi insurance sector.
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