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Our AI-driven platform automates routine tasks, allowing your call centre team to focus on critical waste management matters. It automates routine tasks, enabling your team to focus on important operational matters.
Octovox is designed as an add-on, not a replacement, integrating with your existing telephony and call centre systems to enhance operational efficiency, including reducing the size of the existing call centre and therefore operational cost, but at the same time improving outcomes and customer satisfaction.
Key features include:
Taking Inbound Calls for Waste Collection Bookings: AI solution is capable of making customer bookings, changing existing bookings, discussing special requirements and following up on each booking.
Account Management: AI can handle routine account updates, such as contact information changes, billing inquiries reducing administrative burden on your staff.
Customer Inquiries: AI can address common questions and concerns of your potential customers, providing immediate assistance and freeing your agents to manage more complex issues.
Human Oversight: Octovox ensures every AI interaction is backed by human control, with agents supervising through the switchboard for optimal accuracy and customer satisfaction.
By integrating Octovox into your operations, you can reduce response times, streamline processes and deliver exceptional service to your customers. This leads to reduction in operating costs, improved customer service and better business outcomes.
As a New Zealand-based company, we are dedicated to supporting Kiwi waste management sector.
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