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Our AI technology empowers your call center agents to handle more calls and complete more tasks efficiently. It automates routine tasks, enabling your team to focus on important operational matters.
Designed as an add-on rather than a replacement, Octovox seamlessly integrates with your existing telephony and call center systems as well as line of business systems. It enhances operational efficiency, allowing for potential downsizing of your call center while simultaneously improving customer satisfaction and reducing costs.
Key features include:
Service Notifications: AI will promptly notify customers of service updates, outages, or issues, capturing their instructions and ensuring swift action.
Account Management: AI will handle routine account updates, such as contact details or billing information, minimising administrative workloads.
Customer Inquiries: AI can adress common questions and concerns, freeing your team to focus on more complex customer issues.
Human Oversight: Every AI interaction is supported by human supervision through the switchboard, ensuring accuracy, compliance, and customer satisfaction.
By integrating Octovox into your utility operations, you can reduce response times, streamline workflows, and provide exceptional service to your customers - all while lowering operating costs.
As a New Zealand-based company, we are committed to supporting the local utilities sector.
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