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Our AI-driven platform automates routine tasks, allowing your hospitality team to focus on the guests and customers. It automates routine tasks, enabling your team to focus on important operational matters.
Octovox is designed as an add-on, not a replacement, integrating with your existing telephony / call centre and line of business systems. Enhance operational efficiency while reducing the size of the call centre and therefore operational cost, but at the same time improving outcomes and customer satisfaction.
Key features include:
Reimagine Booking: AI solution is capable of making all sorts of booking over the phone, from hotel rooms, to restaurant bookings and large conference venues or functions.
Account Management: AI can handle routine account updates, such as contact information changes, reducing administrative burden on your staff.
Customer Inquiries: AI can address your customer's common questions and concerns, providing immediate assistance and freeing your agents to manage more complex issues.
Human Oversight: Octovox ensures every AI interaction is backed by human control, with agents supervising through the switchboard for optimal accuracy and customer satisfaction.
By integrating Octovox into your operations, you can reduce response times, streamline processes and deliver exceptional service to your guests and customers. This leads to reduction in operating costs, improved customer service and better collection outcomes.
As a New Zealand-based company, we are dedicated to supporting the local hospitality sector.
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