Our AI technology empowers your call center agents to handle more calls and complete more tasks efficiently. It automates routine tasks, enabling your team to focus on important operational matters.
The Octovox Switchboard enables call center agents and help desk personnel to oversee and manage multiple live conversations between conversational AI agents and callers. This allows each team member to handle several calls at once, boosting productivity multifold. The customer service improves drastically and at the same time, the cost of serving each customer reduces.
Designed as an add-on rather than a replacement, Octovox seamlessly integrates with your existing telephony and call center systems as well as line of business systems. It enhances operational efficiency, allowing for potential downsizing of your call center while simultaneously improving customer satisfaction and reducing costs.
Key features include:
Reimagine Booking: AI solution is capable of making all sorts of booking over the phone: meetings, dental appointments, hotel rooms,restaurant bookings and even conference venues or functions.
Account Management: AI will handle routine account updates, such as contact details or billing information, minimising administrative workloads.
Service Notifications: AI will promptly notify customers of service updates or issues, capturing their instructions and ensuring swift action.
Customer Inquiries: AI can adress common questions and concerns, freeing your team to focus on more complex customer issues.
Outbound Calls for Debt Recovery: AI solution is capable of making initial contact, discuss repayment terms, offer payment plans, discuss reduced lump sum payments within clearly defined guidelines.
Human Oversight: Every AI interaction is supported by human supervision through the switchboard, ensuring accuracy, compliance, and customer satisfaction.
By integrating Octovox into your operations, you can reduce response times, streamline workflows, and provide exceptional service to your customers - all while lowering operating costs.
As a New Zealand-based company, we are committed to supporting the local utilities sector.