One screen. Every call. Full control.

Octovox runs the calls. Your team watches every one in real time, ready to guide, coach, or take over the moment it matters.

Operator console

Your team doesn't handle calls anymore. They supervise them.

The Switchboard gives each operator a live window into every active call. One person can supervise a number of AI agents at once, something no call centre could achieve with humans alone.

Live transcripts

Read every conversation as it happens. Every word the AI and caller exchange appears on screen in real time, so operators know exactly what's being said without picking up a phone.

Sentiment analysis

See how callers feel, moment to moment. Octovox scores sentiment continuously, so operators spot a frustrated caller before the situation has a chance to escalate.

Visual alerts

Colour-coded alerts surface calls that need attention: a negative sentiment spike, an unresolved intent, or an escalation trigger, so nothing slips through.

Interactive controls

Trigger common actions instantly with configurable controls built into every conversation.

Call takeover

When a human touch is needed, an operator takes over from the AI in one click.

Call Monitoring

Listen to live conversation in real time instead of reading the transcript.

The control spectrum

As much or as little human oversight as you need

Octovox isn't all-or-nothing. You dial in exactly how much your team stays involved, and you can change it any time.

Human supervises

The AI runs the call end to end while your team watches live. Operators step in only when it matters, the rest of the time, the AI handles it without them.

Fully autonomous

The AI runs the front desk with no human in the loop. Ideal for after-hours, overflow, or any scenario where you want to scale without headcount.

AI voice agent

An agent that handles calls end to end

Octovox answers inbound calls, understands what callers need, and resolves them, without putting anyone on hold.

Inbound call handling

The AI answers immediately, greets callers naturally, and keeps the conversation moving. No hold music, no queue, no missed calls.

Intent detection

Octovox identifies what the caller wants from the first few seconds and routes or responds accordingly, before your team has even had a chance to pick up.

Identity verification

Callers are verified against your CRM or a custom data source before sensitive information is shared or actions are taken.

Knowledge base retrieval

The AI pulls answers from your connected knowledge base in real time. Product FAQs, policy documents, pricing, and more. Just add documents or website URLs.

Appointment Scheduling

Manage appointments effortlessly. Connect Google or Microsoft calendars to book, reschedule and cancel while checking availability across multiple calendars.

CRM Update

Keep your CRM up to date automatically. Create new leads, update customer records, progress opportunities, and update job or payment status.

Outbound dialler

Outbound campaigns at scale

Run AI-powered outbound campaigns from appointment reminders to sales prospecting, and track every outcome automatically.

Campaign calling

Upload a contact list, configure the AI's script and goals, and let Octovox dial through it automatically, at scale, around the clock.

Prospect tracking

Every contact's call history, status, and notes are tracked in one place. See who's been reached, what was said, and what happens next.

Outcome classification

Octovox classifies every call outcome: from 'booked meeting' to 'no answer' to 'not interested', so your team prioritises the right follow-ups.

Appointment Reminders

Reduce no-shows with automated appointment reminders and confirmations.

Follow-up Meetings

Automatically arrange follow-up meetings and next steps after every interaction. Perfect for networking events, customer meetings and sales conversations.

Debt Collection

Automate payment reminders and overdue account follow-ups. Inform customers of outstanding balances, request payment ETAs, and discuss payment plan options.

See Switchboard in action

Book a 20-minute demo and we'll walk you through a live Switchboard session. Real calls, real controls.