Jul 15, 2026
The Old New Interface Between the Customer and the Business
For decades, businesses have been trying to solve the same problem: how do customers interact with the business?
The answer has changed many times, but the goal has always been the same: make interactions easier, faster and more scalable.
In the 1970s and 1980s, the interface was simple. Customers walked into a shop, spoke to a person and received help. Every interaction was human, but it wasn’t scalable. Businesses needed physical locations, opening hours and enough staff to serve customers face to face.