Outage hits. Phones ring. Octovox answers all of them.

When a fault affects hundreds of customers, your call centre can't keep up. Octovox handles every call instantly. Triaging the fault, updating callers, and scheduling appointments, while your team focuses on the fix.

What Octovox solves for utilities

Manage call storms without call centre overload

Instant fault triage

Octovox collects fault details from every caller immediately: location, meter number, fault type, and logs them directly to your field management or CRM system without a human in the loop.

Outage status updates

During a known outage, the AI informs callers of the situation, the estimated restoration time, and what to do next, deflecting thousands of repeat calls without your team repeating the same message all day.

Appointment scheduling

For faults that need a site visit, Octovox books the appointment in real time — checking your scheduling system, confirming a slot with the customer, and sending the booking through automatically.

Ready to handle your next outage differently?

Book a demo and see how Octovox connects to your existing phone infrastructure. No migration required. Call us to experience talking to Octovox.